Cookie Notice

Cookies are small text files stored on your browser or device. Similar technologies include local storage, pixels, scripts, tags and software development kits that store or access information or recognise a browser, device or session.

Some technologies are necessary for the website or platform to function. Others help us understand performance, improve the service or provide support.

Optional technologies remain off until you accept them where consent is required. You can change or withdraw your choice at any time through the Cookie choices link in the website footer.

Rejecting optional technologies does not prevent you from using the core website or platform, although some optional support or embedded features may be unavailable.

3.1 Strictly necessary

These technologies support authentication, account security, fraud prevention, load balancing, service delivery, and the preservation of your privacy choices. They cannot be switched off through the consent tool because the requested service cannot operate properly without them.

Providers may include Clerk, AWS, AWS CloudFront, Vercel and VSL's consent-management implementation.

3.2 Analytics and performance

VSL uses PostHog to understand website and product usage, diagnose problems and improve performance.

PostHog may process page views, clicks, device and browser information, approximate location derived from IP address, feature interactions, identifiers and masked session information.

PostHog event analytics and session replay remain disabled until you accept analytics through the consent tool. When enabled, operational analytics events may be retained for up to 12 months and session replay for no more than 90 days, according to VSL's configured settings.

3.3 Customer support

Where VSL enables an Intercom support widget, it may use cookies or similar technologies to maintain a support conversation, identify an authenticated customer and remember support preferences.

Any Intercom technology that is not strictly necessary for a support feature you request will remain off until the appropriate choice has been made.

3.4 Embedded media and third-party content

Pages may include video, audio or other content supplied by third parties. Those providers may use their own technologies when content is loaded or played. Where required, VSL will delay non-essential third-party content until you make the relevant choice.

3.5 Advertising

VSL does not currently use advertising or behavioural-targeting cookies on the website. If this changes, VSL will update this Notice and the consent tool before activating them.

The Manage choices panel identifies the active technologies detected on the website, including their provider, purpose, category and expiry period. VSL reviews this information following material website or provider changes.

Cookie names and durations can change when providers update their services. The consent panel shown on the live website is the current operational list.

You can also block or delete cookies through your browser or device settings. Browser controls may not affect all similar technologies and may remove your saved privacy choice, causing the consent banner to appear again.

Some browsers transmit Do Not Track or similar signals. Standards for these signals continue to develop. VSL honours legally required preference signals where applicable and uses its consent tool as the primary way to record website choices.

VSL may update this Notice when its website, providers, technologies or legal obligations change. The date above shows the most recent update.

For questions about cookies or personal data, contact privacy@vslglobal.ai.