Terms of Service

VSL provides an enterprise workflow for audio and video localisation, including translation, voice generation, dubbing and lip-sync.

You must have the rights and permissions needed for everything you upload and create.

You may not clone, imitate or use a person's voice or identity without proper authority.

You are responsible for reviewing and using all Output lawfully.

VSL may suspend or terminate access where these Terms, our Code of Ethics or applicable law are breached.

This summary is not part of the contract. If it conflicts with the Terms below, the Terms below control.

These Terms of Service form a binding agreement between you and the VSL entity identified in your order form, subscription, account documentation or other customer agreement.

If no VSL entity is identified, your agreement is with VSL Global Pte. Ltd., 32 Pekin Street #05-01, Singapore 048762.

Voice Sonic Labs Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, may provide or contract for Services where the applicable documentation identifies it.

If an order form, enterprise agreement, DPA or other written agreement signed by VSL conflicts with these Terms, that written agreement controls for the relevant Services and to the extent of the conflict.

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create or operate an account.

If you use the Services on behalf of an organisation, you represent that you have the authority to bind that organisation. The organisation is responsible for your use and the use of its authorised users.

You must provide accurate account information, keep credentials secure, maintain appropriate permissions and notify VSL promptly of suspected unauthorised access. You are responsible for activity under your account, except to the extent caused by VSL's breach of these Terms.

VSL provides an orchestration and workflow layer that may use VSL Technology and selected third-party providers to perform transcription, translation, voice generation, dubbing, audio processing and lip-sync.

Features, providers and technical routes may vary by plan, geography, configuration, availability and customer instruction.

VSL may offer features marked beta, preview, experimental or similar. Beta Services may change or be discontinued and may be less reliable. Unless an order form says otherwise, Beta Services are provided on an as-is and as-available basis to the fullest extent permitted by law.

Output does not give you ownership of VSL Technology, third-party models, software, workflows or pre-existing materials.

Unless you expressly authorise it in writing, this licence does not allow VSL to use Customer Content or Voice Data to train general-purpose AI models.

You may create or use a User Voice Model only for a voice you are authorised to use.

You must not provide Voice Data for another person unless you have that person's explicit, informed permission or another valid legal right to do so.

VSL may require verification recordings, consent records, identity documents, licences, agency authority or other evidence before creating, enabling, sharing or distributing a voice model.

Requests involving another person, a Public Figure, a minor or a higher-risk use may be restricted, delayed or refused. VSL may require additional contractual safeguards and may limit which providers or workflows can be used.

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VSL may investigate suspected misuse, remove content, restrict a workflow, suspend an account, preserve relevant evidence, or refer a matter to rights holders or authorities, where appropriate.

AI-generated and AI-processed Output may contain errors, omissions, pronunciation issues, translation differences, timing issues, artefacts or other limitations. You are responsible for reviewing Output before publication, broadcast, distribution or operational use.

You are responsible for any disclosure or labelling required by law, regulation, contract or platform policy to identify content as AI-generated, AI-voiced, dubbed, translated or altered.

You must not remove provenance information, watermarks or technical disclosures that VSL applies to support trust and safety, unless VSL expressly permits it.

Plans, fees, usage limits, overage charges, payment terms and renewal periods are shown at purchase or in the applicable order form.

You authorise VSL and its payment provider to charge amounts due under the selected plan or agreement. You are responsible for applicable taxes, duties and bank fees unless the agreement says otherwise.

Subscriptions renew automatically, where this is clearly disclosed at purchase, unless cancelled before the renewal date. Cancellation stops future renewals and does not normally issue a refund for the current billing period.

Except where required by law or expressly stated in an order form, fees are non-refundable. Nothing in these Terms limits any mandatory consumer cancellation, refund or other statutory right.

VSL may use third-party providers as part of the managed Services. VSL remains responsible for its obligations under the applicable agreement and DPA.

If you select a provider, connect an integration or use your own provider account or API key, that provider's separate terms and privacy practices may also apply. You are responsible for ensuring that the selected configuration is suitable for your use case.

VSL may stop using or supporting a provider where required for security, legal, quality, availability or commercial reasons.

VSL will use reasonable measures to protect Customer Content and confidential business information disclosed through the Services.

Information is not confidential if it is publicly available without breach, already lawfully known, independently developed, or received lawfully from another source without a duty of confidentiality.

VSL may disclose confidential information where required by law, provided it gives notice where legally permitted.

Personal data is handled in accordance with VSL's Privacy Policy and, where applicable, a DPA. A separate NDA or enterprise agreement controls, which provides stronger or more specific confidentiality obligations.

VSL and its licensors retain all rights in VSL Technology, including improvements, updates and derivative technology that do not contain Customer Content.

Subject to your Customer Content and confidential information, you may provide feedback. VSL may use that feedback without restriction or payment, but will not identify you publicly as its source without permission.

You may stop using the Services at any time and cancel in accordance with the applicable plan or agreement.

VSL may suspend or terminate access where it reasonably believes:

Where reasonable, VSL will provide notice and an opportunity to remedy the issue.

After termination, your right to use the Services ends. Customer Content is handled under the Privacy Policy, DPA and applicable agreement. Provisions that by their nature should survive termination remain in effect, including ownership, confidentiality, payment obligations, disclaimers, liability limits, indemnities and dispute terms.

VSL may improve, modify, replace or discontinue features or providers. VSL will not materially reduce paid enterprise functionality during a committed term without providing an appropriate alternative or the remedy stated in the applicable agreement.

Service levels, support commitments, and business-continuity obligations apply only where stated in an order form or enterprise agreement.

To the fullest extent permitted by law, the Services and Beta Services are provided on an as-is and as-available basis.

VSL does not warrant that the Output will be error-free, unique, legally compliant for your intended use or suitable without review. VSL disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement to the extent those warranties may lawfully be excluded.

Nothing in these Terms excludes a warranty, guarantee or right that cannot lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, breach of confidentiality or data-protection obligations to the extent they cannot lawfully be limited, or any other liability that cannot be excluded by law.

To the fullest extent permitted by law, VSL is not liable for indirect, incidental, special, exemplary, punitive or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, business opportunity or data.

Subject to the exclusions above, VSL's total aggregate liability arising from the Services during any 12-month period is limited to the greater of:

An order form or enterprise agreement may set a different liability allocation.

If you use the Services for business purposes, you will indemnify VSL, its affiliates and their personnel against third-party claims, losses, damages and reasonable legal costs arising from:

This obligation does not apply to the extent the claim was caused by VSL's breach, negligence or wilful misconduct

You must comply with applicable export control, sanctions, anti-bribery, and anti-corruption laws. You must not use the Services for or on behalf of a prohibited person, territory or activity.

If a dispute arises, contact support@vslglobal.ai. The parties will first try in good faith to resolve it informally.

For business users, if the dispute is not resolved within 30 days, it will be finally resolved by arbitration administered by the London Court of International Arbitration under its rules. The seat will be London, the language will be English, and the tribunal will consist of one arbitrator.

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws rules.

If you are a consumer, mandatory laws and rights in your country remain available to you. Nothing in this section prevents either party from seeking urgent injunctive relief or bringing a claim in a court where arbitration cannot lawfully be required.

VSL may update these Terms from time to time. If a change is material, VSL will provide the required notice under law or contract. Changes do not retroactively alter an agreed committed term unless the applicable agreement permits it.

If a provision is unenforceable, the remaining provisions remain in effect.

You may not assign these Terms without VSL's consent. VSL may assign them in connection with a merger, acquisition, restructuring or sale of assets.

Failure to enforce a provision is not a waiver.

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These Terms, together with any incorporated policies and applicable written agreements, constitute the complete agreement regarding the Services covered by them.